As we move through this unprecedented time, we want you to know that we are moving through this together. It is true that this situation is different than any situation any one of us have probably lived through in our lifetimes, and for that, it makes every day, every minute, even every second, feel completely different, because it is. There is a lot of information that is continually being shared and it can become overwhelming to sort through and understand. We are experiencing the same feelings personally, as well as from a business standpoint, and our concerns are probably quite similar. We want you to know that we have you, our patients, as well as our staff, as our top priority in continuing to provide excellent dental service in a safe and comfortable environment. You have been our priority for the past 25 years. That does not change given the recent event of COVID-19.
On your next visit to Jungle Roots, things might look and feel a little bit different. We are still providing the same level of care in a safe, comfortable environment, but we’ve made some changes to protect you, your kids, and our staff. The changes we’ve made are recommendations from CDC, ADA, AzDA, and Bodex regarding how to best practice as we enter back into reopening and seeing patients. Some of the things you will notice are the clear barriers at the check-in and check-out counters, all staff members wearing masks including our front office staff, toys, magazines, and coffee put away for now, and Dr. Culp and the back office staff will be wearing full coverage from their head to their feet. They will look a little like they just got back from a trip from space, but it is what needs to be done to keep everyone as safe as possible. This could be a good tool to use to prepare your kids prior to their appointments, letting them know that things might look a little different and the office and staff looks more like a space ship than a jungle.
The look of the practice has changed a bit and so have some of our protocols with regards to treating patients. We have added things like taking temperatures at the door, asking questions in regards to travel, minimizing the number of people in the office. So we will be asking you to leave those that don’t have an appointment at home, etc. Our staff will be discussing this with you when they schedule your appointment, so you will be fully informed and prepared.
COVID-19 has had an impact on Jungle Roots in many different ways, and one of them is scheduling. We have been closed and not seeing patients for six weeks. This obviously sets us back in getting those rescheduled that were scheduled during that time, as well as those that still need to get scheduled. In addition, moving forward we will need to schedule patients very differently for a period of time to allow for the changes we’ve had to make given the requirements that are necessary to keep things as safe as possible. Therefore, it might seem difficult to schedule an appointment as you have normally done in the past but please rest assured that we will get all of our patients scheduled to the best of our ability. We may even adjust our hours by extending a day or adding a day so that we can accommodate our patients. Your child’s dental health is of our utmost concern and it is just as important to us to get them seen in a timely and efficiently manner, so that they can maintain optimal oral health which is imperative to their overall health. We want to see everyone as soon as possible and will do what we can to make that happen. We appreciate your patience and understanding as we navigate through this process.
We sure do miss you and are looking forward to seeing your smiling faces in the very near future. We hope that you are staying strong, healthy, and safe. Please do not hesitate to call if you have any questions or concerns. We are here for you just as much as ever and want to keep you informed and up to date as much as possible.
Thank you again for your continued support!
With gratitude and blessings,
Dr. Culp and Karen